Now Hiring - Customer Account Representative in Santa Paula, CA

Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and occasional miscellaneous projects. Some primary duties include:

• Identify, maintain, and assess customer’s needs to ensure the utmost customer service satisfaction.
• Effectively manages large amounts of incoming calls on the office phone system, responds to direct requests for information and/or forwards messages to appropriate staff.
• Partners with the sales team to meet and exceed the customer’s expectations and build sustainable relationships of trust through open and interactive communication.
• Address all customer concerns to resolution or escalate to appropriate manager for concerns that are unable to be resolved.
• Electronically filing all appropriate documents into our paperless program
• Serves as the liaison for all transportation communication between the manufacturing facility and customer.
• Daily processing of Purchase Orders and sending Bills of Lading to the respective manufacturing facilities in a timely and accurate manner.
• Uses telephones to reach out to customers/buyers and will support answering incoming calls as needed.
• May provide routine clerical support and work closely with the Accounting department to help resolve billing issues
• Occasionally responds to or handles consumer complaints and notifies supervisor and/or Sales of the complaint.
• Perform other duties as assigned by the Customer Service Manager
• Participates on varied project teams and works on initiatives that may expand services or efficiencies.

BASIC QUALIFICATIONS

• Minimum one (1) year office customer service/administrative support experience is preferred. Business to Business experience preferred.
• High School diploma required. Some college preferred.
• Ability to apply a variety of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, forms, and other office procedures and terminology.
• Excellent organizational skills (oral and written) and the ability to excel at details, multi-tasking and working under pressure.
• Database interface and knowledge of query knowledge software for data entry and customer service applications.
• Advanced skills in MS Office required: including Access. Word, Excel, Outlook, and PowerPoint. Ability to communicate effectively with others through electronic systems
• Excellent communicator, verbally and in writing. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

PAY RELATED INFORMATION

• The salary range for this position is: $15.50 per hour - $22.79 per hour
• The actual salary for this role will be determined by a variety of factor, including but not limited to the candidate’s skills and experience.
• Please note that Base Pay is one important aspect of a compelling competitive Rewards package. The base pay range indicated here does not include any additional benefits or cash bonuses that you may be eligible for based on your role and/or employment type.

SKILLS, KNOWLEDGE, AND ABILITIES The individual shall possess:

• Be highly organized and detail-oriented person
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to work in a fast-paced environment with changing priorities
• Demonstrates the ability to remain professional and diplomatic when working under pressure
• Ability to apply logical thinking and exercise sound judgment to arrive at appropriate business decisions

WORK DEMANDS / PHYSICAL DEMANDS: While performing the duties of this Job it is primarily sedentary with prolonged sitting and standing, the employee is regularly required to stand, walk, talk or hear; and use hands to finger, handle, lift or feel. Requires good vision, color, distance, peripheral, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Advanced skills in MS Office required: including Access. Word, Excel, Outlook, and PowerPoint. Ability to communicate effectively with others through electronic systems
• Excellent organizational skills (oral and written) and the ability to excel at details, multi-tasking and working under pressure
• 1 year(s): Database interface and knowledge of query knowledge software for data entry and customer service applications

Skills

• TEAM ORIENTED
• PROBLEM SOLVING